
Effective Manager #1.
Managing people
Date: October 17, 24, 31, November 14 | Time: 13:30-17:30 | Place: Online Learning | Membership fees: 445 EUR + VAT
Intended for:
For managers of different experience levels for improving people management skills.
Challenge:
The daily life of a manager is filled with tasks, duties and challenges: communicating with employees, managing daily operational tasks, achieving strategic goals. Often these goals have to be achieved under conditions of increased stress and despite the misunderstanding or resistance of those around.
How can a leader cope with these quite or "human-orchestral" challenges?
The good news is that there is a practical solution to this challenge! True, more nuanced questions need to be answered on the way to it. What are the roles of a manager? How to effectively communicate with the team? How to drive change and development? How to deal with employee resistance? How to delegate? What to devote your time and energy to? How does a Manager grow to the role of Leader?
Answers to these questions - in the seminar "Management of People" by Kārlis Apkalns.
Benefits of the course:
Improved manager people managementdriving quality with:
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discussed the most frequent mistakes of managers and solutions for their correction;;
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to learn the essentials for daily management workm skills;
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handy handouts for repetition and skill maintenance.
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collected for the most current management tools
Course format:
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Trainings are provided remotely on the Zoom video conference platform;
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In the seminar, 30% of the time is devoted to theory, and 70% of the time to exercises, case analysis, moderated group discussions and mutual exchange of experiences;
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Participant collaboration is provided in Miro's remote digital whiteboard environment;
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An example of Miro board activities from similar tutorials can be found below.

Kārlis Apkalns
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MBA (Riga Business School).
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Latvia's TOP business trainer, has created seminars on 20+ topics.
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He has trained top-level managers of the Latvian state administration, the teams of the Bank of Latvia and the University of Latvia, the State Revenue Service, Latvenergo administration teams, leading Latvian start-up companies and 400 other organizations.
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Works with students of the Riga School of Economics (SSE Riga).
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He writes a blog dedicated to management topics at www.apkalns.lv
Program:
4 online learning sessions | 16 academic hours
Session I
CONDUCTSITS ROLES
4 academic hours
TRAINING CONTENT
The most common management challenges
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Participants' current events and questions for the coach
Different types and roles of managers
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Control Tool A:Three levels of management
Manager roles and responsibilities
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Control Tool B:Mintsberg's grouping of roles
EXERCISES
Exercise:
Current management issues of participants
Exercise:
What I do? What am I doing? What gives satisfaction?
Session II
MANAGING THE CONVERSATION
4 academic hours
TRAINING CONTENT
Communication process
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Mechanism of failed communication
Negotiations with the management of employees
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Management skills No. 1:Active listening
Learning active listening
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Steps and options for learning the skill
EXERCISES
Exercise:
How to "make the employee talk"?
Exercise:
What elements of Active Listening do we recognize?
Session III
RESISTANCE
CORRECTION OF OPINION
4 academic hours
TRAINING CONTENT
Resistance to change. How does it manifest itself?
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Control Tool C:List of most popular disclaimers
Change and Development Plan
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Control Tool D:The formula for successful change
Correcting employee attitudes
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Management skills No. 2:Socratic questions
EXERCISES
Exercise:
How to delicately change the opinion of employees
Exercise:
The difference between Manager and Leader approaches
Session IV
DELEGATION
LEADERSHIP
4 academic hours
TRAINING CONTENT
Delegation in everyday life
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Principles ("What's with the monkey?") and Process
Team building
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Belbin's principles of team building
Manager and Leader roles
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Control Tool F:In chargeher and the Leader's tasks
EXERCISES
Exercise:
Time estimation of regular works
Exercise:
"Sifting" work priorities
Reviews:
"Thank you very much for the trainings, they were really valuable both for me individually and for our group as a whole, because we discussed the lessons learned at work for a long time, both about planning time in everyday life and about Socrates' questions, which we still need to improve together as a team. I really appreciate that on the first day of the training, the contract was "signed", i.e. the questions we were interested in, to which we also received answers."
Sandija Kirkila
State Revenue Service
"The training was presented in a way that allows theoretical knowledge to be connected with situations in practice in order to further improve it. In contrast to most seminars, all group members had the opportunity to actively participate, thus gaining new skills and a vision of what to develop further. The training leader's ability to identify in a very short time the need for primary knowledge in communication for seminar participants individually and for the institution as a whole, as well as attractive communication, which made learning more effective than simply listening to the topic."
Baiba Valentinoviča
State Inspection for the Protection of Cultural Monuments
"In the training course "Effective manager", we learned how to talk to employees more correctly, how to listen in order to hear and not talk ourselves. As well as many other things related to planning and delegating one's work. I appreciated the coach's open and friendly attitude towards the training participants ."
Ilona Kuzmina
Foodout
"The training reminded me of the manager's roles and tasks. The main thing is not to overestimate one's importance and objectively evaluate who can complete a specific task and how quickly. I liked the instructor's management style. Recommendations on how to improve communication and work organization were supplemented with examples and tasks".
Ilze Andersone
State Social Insurance Agency
"I have already applied the acquired information/knowledge at work. The course really helped me to look at work from the outside and evaluate - what is really urgent, what issues to teach and encourage employees to solve situations by themselves. It is already being successfully applied and the result is visible . I think that the acquired knowledge will contribute to the improvement of the quality of my personal activity. By learning to delegate, I will be able to devote more time to self-improvement and plan to develop new processes to improve operational efficiency."
Maija Cirkina
State Agency of Medicines
"Overall, the course seemed very useful and right on time. After the course, I have already started applying several things (cleaning up the monkeys, active listening, Socratic question...etc.) in my everyday life and I really feel good. Applying these things in everyday life is relatively easy, just for them must be remembered and practiced."
Guntis Karulis
Lattelecom
